At Nature Fresh Mart, we strive to deliver fresh, high-quality products to your doorstep. Please read our cancellation and refund policy carefully before placing your order.

1. Order Cancellation

Once an order is placed or delivered, it cannot be cancelled.

Cancellations are only accepted in special cases before dispatch and at the sole discretion of the company.

2. Returns & Replacements

As we deal with perishable items such as fruits, vegetables, masalas, groceries, flours, and meat, we do not accept returns unless there is a valid issue with the quality or condition of the product.

If any item is found to be:

Expired

Spoiled

Damaged or in poor condition

We assure you of a free replacement of the same product in proper condition.

3. Product Condition Check

We collect photos of all items at the time of packaging and delivery as proof of product condition.

Customers are required to share photos of the defective or expired item immediately upon delivery for verification and replacement.

4. Refunds

No refunds will be issued if the product is available for replacement.

in case a product is not available for replacement, the company may choose to issue a refund at its discretion.

5. Final Decision

All decisions regarding cancellations, replacements, and refunds are subject to verification and remain at the discretion of Nature Fresh Mart.